The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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I have had issues While using the Tech Support for the house Net in addition so hard we expended around an hour or so managing a problem. I’ve been possessing for months and months.
Also, our phone line to the home came down in a very windstorm the other night time, as did our neighbors. We do not make use of a landline anymore, even so the cable is in the street and even now linked on the home stop. I advised that They only get rid of it completely. They stated as I did not have an active landline, they might not mail a technician out to scrub up the wire in the midst of the road.
We are sorry to hear about these problems you've knowledgeable with both of those tech support and billing. Please mail us a private message, and we’ll do the job to have you the aid and stick to-up required to resolve these problems as quickly as possible.
If an automatic assistant asks for The rationale of your respective phone, point out "I would like to make payment preparations for my mobility bill".
I remaining Rogers to come to Telus because I thought within the guarantee of better service and honest therapy, but this expertise has actually been just about anything but.
• In my conversation with Juan from the loyalty staff, I had been falsely accused of getting discriminatory Once i referenced another department, which was extremely offensive and uncalled for. Juan afterwards apologized, expressing the working experience was totally unacceptable.
If my problems usually are not tackled, I will likely be compelled to escalate this further more, together with to your Office environment from the President, the media, and the Better Business enterprise Bureau.
Definitely not the encounter we would like our customers to own. Be happy to deliver us A personal information and we can easily examine our options to acquire this fixed to suit your needs.
• After i named to clarify, Eunice with the BCX Wi-fi Automobile group told me which the special discounts were utilized. Even so, she copied and pasted Abdul’s notes, which didn't clarify the Telus customer service lower price information.
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The Tv set sign has been dropped considering that Friday, September 27th as well as technician who showed up yesterday, September 30th couldn't take care of the issue right after transforming the Tv set cable box and cable. I had been knowledgeable that the online world Modem must be adjusted too, but he did not have it.
The TELUS crew acknowledges that our function spans quite a few Territories and Treaty regions and we have been grateful for the standard Awareness Keepers and Elders who will be with us now, all those who have long gone right before us as well as youth that encourage us.
I was lastly given situation quantity 21911243 and explained to that a supervisor would phone me again inside two hours, which did not transpire. As an alternative, I was knowledgeable that I necessary to wait around 24 several hours.